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Return & Refund Policy

At Souqora, we want you to be fully satisfied with your purchase. Please read our return and refund terms carefully before placing an order.

Faulty or Damaged Items
If you receive a product that is faulty, damaged, or defective, please contact us within 30 days of delivery. We will arrange a replacement or refund once the issue is verified.

Replacement Window
We offer a 7-day replacement window from the date of delivery for eligible items. To request a replacement, please contact our support team with your order number and details of the issue.

Change of Mind
We currently do not accept returns or refunds for change of mind. Please review product details carefully before placing your order.

Cash on Delivery Orders
Since we operate on a Cash on Delivery basis, no advance payment is collected. Refunds (where applicable) will be processed after the returned item is received and inspected.

How to Request a Return or Refund
Contact us at info@souqorashop.com or through our Contact page with your order number and a description of the issue. Our support team will guide you through the next steps.